North Carolina Wireless

1 Open      1 Scheduled      126 Resolved

Person County Maintenance (Resolved)

Affecting System - | Priority - Low

We performed some maintenance today affecting Person County. If you are having connection issues please power cycling your receiver. We are also looking to address a speed issue in the coming days. Thanks for your time and patience.

Date - 05/01/2019 19:13 - 05/02/2019 12:49

Last Updated - 05/01/2019 19:17

Conover Downtown - Outage (Resolved)

Affecting Server - Catawba - LaQuinta [LAQB] | Priority - Critical

We are investigating an outage off of the LaQuinta to Conover Downtown access point. We should have service restored shortly.

Date - 04/30/2019 13:18 - 05/01/2019 13:31

Last Updated - 04/30/2019 13:19

Wild Turkey/Jonas Ridge Power Outage (Resolved)

Affecting System - Avery County | Priority - Critical

We are investigating a power outage in avery county at the moment.

Update: 11:33AM

After speaking with the power company they state that they are swapping out a power pole in the area. They also state that there was no notice of this event scheduled. Their estimated time for restoration was around 1:00PM. We will have Jonas Ridge back up in a few moments. Thanks for your time.

Date - 04/30/2019 11:13 - 04/30/2019 13:19

Last Updated - 04/30/2019 11:34

Person County Maintenance (Resolved)

Affecting System - Person County - LTE | Priority - Critical

We will be performing frequency maintenance on our access points on 4/30/19 from 12-2PM. There will be limited service outages during this time. We are looking to optimize and increase the performance with the LTE networking equipment. If you have any questions or concerns, please contact us. Thanks for your time and patience.

-NCW Tech Team

Date - 04/30/2019 12:00 - 05/01/2019 13:31

Last Updated - 04/29/2019 12:56

Den Drive Intermittent Connection (Resolved)

Affecting Server - Catawba - 3908 NC10 (Chtr Coax) [DDRB] | Priority - Critical

There is an ongoing intermittent connection issues with the Den Drive connection. There will be techs on site tomorrow to correct the issue.

-NCW Tech Team

Date - 04/26/2019 16:44 - 04/29/2019 12:53

Last Updated - 04/26/2019 16:47

Yellow Mountain - Power Outage (Resolved)

Affecting System - Yellow Mountain | Priority - Critical

We are investigating an issue off of the Yellow Mountain AP. Currently it appears to be a power issue.

Update: 1:18PM

It appears that the Yellow Mountain site has been restored.

Update: 2:19PM

It appears that power has been lost to the Yellow Mountain Site again. Investigating now.

Date - 04/19/2019 12:46 - 04/20/2019 18:42

Last Updated - 04/19/2019 14:20

Avery County Power Outage (Resolved)

Affecting System - Avery County - Wild Turkey/Jonas Ridge/Squirrel Creek/Repeater Sites | Priority - Critical

We are working to restore power to the Wild Turkey, Squirrel Creek, Jonas Ridge and some repeater sites.

Update: 9:38AM

We have been in touch with the power company. They are aware of outages in the area and are working to re-establish connection. Thanks for your time and patience.

Update: 11:55 AM

We have confirmed that power has been restored in all the areas of our Access Points. If you are still having connectivity problems please reboot your equipment. If that does not get you back online, please give us a call. Thanks for your time and patience.

Date - 04/19/2019 08:01 - 04/20/2019 18:43

Last Updated - 04/19/2019 11:58

Singleton Repeater (Resolved)

Affecting Other - Avery County | Priority - Medium

We are investigating an outage off of the Singleton Repeater in Newland. This outage affects roughly 4 customers.

Date - 04/18/2019 12:46 - 04/19/2019 08:01

Last Updated - 04/18/2019 12:51

Avery County Network Outages (Resolved)

Affecting Other - Avery County | Priority - Critical

We are still dealing with outages throughout the Avery County Network due to planned & unplanned power outages. We will keep you all posted. Thank you for your patience.

Update 1:45pm 4/14
A field tech is on site and we believe we have the issue identified.  Working on a fix currently to get everything back online.  Root cause of the issue TBD however it seems to be related to the extended overnight power outage and subsequent power-up this morning.

Update 2pm 4/14
Begining to bring sections of the Avery network back online.  We expect to have all affected areas back online within a couple of hours other than known sites that have storm-related damage.

Date - 04/14/2019 10:09 - 04/14/2019 19:06

Last Updated - 04/14/2019 14:02

Yellow Mountain Outage (Resolved)

Affecting Other - All Yellow Mtn Customers | Priority - Critical

Local field tech dispatched to check power. Unknown cause at this time.

Date - 04/13/2019 15:21 - 04/14/2019 19:08

Last Updated - 04/14/2019 13:55

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