North Carolina Wireless

1 Open      2 Scheduled      102 Resolved

Yellow Mountain Offline (Resolved)

Affecting Server - Avery - Yellow Mtn [YELM] | Priority - Medium


3/13 2:15pm
We are investigating an outage currently ongoing on our Yellow Mountain site.  More information to be posted shortly.

3/13 3:04pm
There has been an isolated power outage at the access point site. The power company has been alerted and will have the power restored ASAP.

Power was restored around 4pm and services brought back online.

Date - 03/13/2019 14:28

Last Updated - 03/13/2019 19:49

Mullin Hill Outage (Resolved)

Affecting Server - Avery - Wild Turkey Pole [WTKP] | Priority - Critical


Currently investigating an outage off of the Mullin Hill access point.

After further investigation, it appears there is a physical issue with the main backhaul. Dispatching tech on site to repair ASAP.

Update 3/10 PM:
Our techs have attempted repair of this site today without success.  We are shooting for Monday PM to have a repair complete which will require a climbing crew to access the top side of our equipment.  Thanks for your patience and check back here for updates.

Update 3/11 PM:
We believe customers should be back online at this time and operational.  Thanks for your patience.

Date - 03/09/2019 21:33

Last Updated - 03/11/2019 19:21

Mullin Hill Backhaul Repair (Resolved)

Affecting Server - Avery - Mullin Hill [MULP] | Priority - Critical


We will be taking down the Mullin Hill Backhaul Monday around mid-day. There will be an outage time of 5-30 minutes. This will be done to repair a connection that provides service to the Mullin Hill access point. This will address speed issues and connectivity issues off of the Mullin Hill access point. Thanks for your time and patience.

Date - 03/11/2019 10:24 - 03/10/2019 23:29

Last Updated - 03/08/2019 15:00

Hawshaw Connection Issues (Resolved)

Affecting System - Avery County - Hawshaw Tower | Priority - Critical


We are currently investigating a connection issue for some customers off of the Hawshaw tower. We should have you all connected here is a few moments. Thanks for your patience.

Date - 03/06/2019 21:04 - 03/08/2019 11:22

Last Updated - 03/06/2019 21:06

High Peak Mountain – Outage (Resolved)

Affecting Server - Burke - High Peak [HPKM] | Priority - Critical


We are currently experiencing an outage in the Burke county area. All connections off of High Peak Mountain are down. We are working to get it back online as soon as possible. Thanks for your time and patience.

2/22/19 3am
This issue was due to power and has been resolved by our tech team on-site.

 

Date - 02/21/2019 22:34 - 02/22/2019 23:00

Last Updated - 02/22/2019 03:41

Person County Maintenance (Resolved)

Affecting System - Person County Network | Priority - Medium


Hello all.

We will performing maintenance to the Person County network this coming Sunday. We will be greatly improving infrastructure capabilities at the main site. During this time you may lose connection or experience a disruption of service. We do apologize for any inconvenience this may cause. Thanks for your time and patience.

Date: 2/17/19
Time: 2:00PM - 7:00PM
Total Outage Time: 0-30 Minutes


-NCW Tech Team

Update 7:06PM

We have concluded maintenance for today. We will continue in the morning. Some of you may notice decreased speeds at this time. Thank you all for your time and patience. 



Update 3:36PM, 2/18/19.

We have concluded maintenance for today. If you are not able to connect to the internet, please reboot your equipment and router. If this still does not get you back online. Please contact us. Thanks for your time and patience.

Date - 02/17/2019 14:00 - 02/25/2019 09:31

Last Updated - 02/18/2019 15:41

Avery County Network Outages (Resolved)

Affecting System - Avery County - Wild Turkey/Hawshaw Tower/Yellow Mountain | Priority - High


Hello all.

We will be taking down roughly half of the Access Points down off of the Wild Turkey, Hawshaw Tower and Yellow Mountain access points. We are looking to make improvements to the network and this short outage will allow us to do that. The service should only be down for roughly 20-30Minutes per Access Point. We will post an update when all maintenance has been concluded. Thank you all for you time and patience.


Time: 12:00PM - 1:30PM
Access Points Affected: Wild Turkey, Hawshaw Tower and Yellow Mountain
Outage Time: 20-30Minutes per access point


Update: 1:35PM

We have concluded tower maintenance. If you are still not connected, please power cycle your equipment at your residence. If that does not get you back online. Please give us a call. Thanks again for your time and patience. Check back here for any and all network notices.

-NCW Tech Team

Date - 02/11/2019 12:00 - 02/14/2019 15:36

Last Updated - 02/11/2019 13:38

Person County Uplink Maintenance (Resolved)

Affecting System - Person County Network | Priority - Medium


There will be scheduled maintenance performed on our uplink in Person county on February the 13th. Possible time of action is from 1AM - 5AM. There should only be a downtime of around 1-20mins. Thank you all for your time and patience.

Date - 02/13/2019 01:00 - 02/25/2019 09:32

Last Updated - 02/07/2019 10:46

High Peak Mountain – Maintenance (Resolved)

Affecting Server - Burke - High Peak [HPKM] | Priority - Critical


We will be addressing some interference problems off of High Peak Mountain outside of Morganton today. You may experience service interruptions. Please stand by. Thanks for your time.

Date - 02/06/2019 09:40 - 02/07/2019 10:41

Last Updated - 02/06/2019 09:43

Mullin Hill Access Point- (Resolved)

Affecting Server - Avery - Mullin Hill [MULP] | Priority - Critical


We are currently addressing some speed issues with the Mullin Hill Access Point. Server may be intermediate and you may lose it altogether. Thanks for your time and patience.  

Date - 02/04/2019 15:35 - 02/05/2019 13:12

Last Updated - 02/04/2019 15:36


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