North Carolina Wireless

1 Open      0 Scheduled      186 Resolved

Thompson Repeater Down - 1897 (Resolved)

Affecting Server - To Be Assigned | Priority - Critical


Outage of Repeater Site - AVY-1897 / Thompson Repeater

Date - 02/02/2020 10:13 - 02/05/2020 12:15

Last Updated - 02/02/2020 10:14

Tony's Way Outage (Resolved)

Affecting System - Tony's Way Neighborhood | Priority - Critical


Good afternoon.

We are currently experiencing a outage in the Tony's way neighborhood.

It appears that the issue has been occurring for a few hours.

It also appears that the issue is being caused by a piece of faulty equipment at the access point side of the local network.

We will have to dispatch a technician in order to repair the equipment.

That dispatch will likely be first thing Monday morning.

We do apologize for the interruption in service and appreciate your patience.

We will update this notice with further notice.

Thank you all for your time.

-NCW Tech Team

Update:

1/24/20 @ 11:59AM

We have been able to restore service to the Tony's Way Neighborhood.

Please let us know if you see any further issues.

Date - 01/26/2020 20:50 - 01/30/2020 10:21

Last Updated - 01/27/2020 12:00

Avery County Power Outage (Resolved)

Affecting System - Avery County | Priority - Critical


It appears there is a massive power outage that is affecting the whole of Avery county and parts of Burke. We will keep you all updated as we know more.

Date - 01/23/2020 08:15 - 01/27/2020 12:00

Last Updated - 01/23/2020 08:18

Yellow Mountain Upgrade (Resolved)

Affecting Server - Avery - Yellow Mtn [YELM] | Priority - Critical


Hello all.

We will be performing an upgrade on the main link to Yellow Mountain tomorrow.

During this upgrade there will be outages in service. However, we hope to keep this to a minimum.

There will be some travel time between locations so there will be a time in between outages, so please be aware.

This upgrade will allow for improved throughput across the whole of Yellow Mountain and its repeater sites.

We will post updates as we progress in our work.

Thank you all for your time and patience.

-NCW Tech Team


Additional Details:

Time: 8AM-5PM
Total outage time: 15-30mins (possible hours in between outages)

Update 11:20
The Yelm remote site has dropped offline, cause currently unknown. Technicians are on the way to troubleshoot, ETA 12:15

Date - 01/16/2020 08:30 - 01/16/2020 14:28

Last Updated - 01/16/2020 11:30

Main Network Connection Outages (Resolved)

Affecting System - Hickory Area Network | Priority - Critical


Good afternoon.

We have been seeing notices of our Fiber provider dropping internet connection, over the past hour.

We have confirmed that it is an issue on their end and they are looking to resolve the issue.

This drop in connection was/is affecting multiple sites (see list below).


Sites affected:
- All of Hickory. First Plaza, Anderson Mtn, Bakers Mtn, Conover Water Tower, Claremont Water Tower, Downtown Hickory, Hibriten Mtn, High Peak Mtn, LaQuenta, Oxford Water tower, Rock Barn, Rainbow Drive, Tony's Way, WHKY Tower access and some access off of Hwy 127.



Update 3:50PM:

We have received word that the connection is now back to normal. Thank you all for your patience.

Date - 01/15/2020 15:37 - 01/23/2020 08:12

Last Updated - 01/15/2020 15:51

DDRB - Spectrum Known Outage (Resolved)

Affecting Server - Catawba - 3908 NC10 (Chtr Coax) [DDRB] | Priority - Critical


Known Spectrum / Charter outage most likely weather related. Awaiting resolution and ETA

Date - 01/11/2020 22:21 - 01/13/2020 12:56

Last Updated - 01/11/2020 22:22

Person County Maintenance (Resolved)

Affecting Server - Person - Mt Tirzah [TRZT] | Priority - Critical


Hello all.

We will be performing upgrades to some equipment off of the Tirzah tower today.

There will be service interruption during this time.

Thanks for your time and patience. We will post updates here as needed.

-NCW Tech Team


Update 4:06Pm

We are continuing to work on the Tirzah Tower. There will be further disconnects during this time. Thanks for your time and patience



Update 4:51PM

We have completed our work. Service should be restored to normal. Please let us know if you have any issues.

Happy New Year.

Date - 12/31/2019 11:32 - 01/15/2020 11:11

Last Updated - 12/31/2019 16:52

Tony's Way Outage (Resolved)

Affecting Server - To Be Assigned | Priority - Critical


It appears that we are seeing an outage at our Tony's way access point. We will be investigating and getting everything back online ASAP. We will update this notice as we know more.

Thanks for your time and patience.

Date - 12/20/2019 08:26 - 12/20/2019 22:03

Last Updated - 12/20/2019 08:28

Yellow Mountain Work (Resolved)

Affecting Server - Avery - Yellow Mtn [YELM] | Priority - Critical


We are going to be working on the Yellow Mountain access point today.

There may be some service interruption.

Thanks for your patience.

-NCW Tech Team

Date - 12/05/2019 12:39 - 12/05/2019 15:39

Last Updated - 12/05/2019 12:41

Yellow Mountain Work (Resolved)

Affecting Server - Avery - Yellow Mtn [YELM] | Priority - Critical


Good morning.

We will be continuing work today on rebuilding/upgrading the Yellow Mountain site.

There will be intermittent outages in service over the course of today.

We plan to have everything finalized by this afternoon.

We will continue to update this notice with any further information.

Thanks for your time and patience.


Update:
4:32PM
11/27/19

We have concluded work on the access point.

Everything should be stable at this point.

If you see any issues with your connection, please power-cycle your equipment.

If that does not address the issues, please contact us.

Thank you all for your patience and time.

Have a happy holiday!

-NCW Tech Team

Date - 11/27/2019 10:04 - 12/05/2019 12:39

Last Updated - 11/27/2019 16:36


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