North Carolina Wireless

2 Open      1 Scheduled      140 Resolved

Den Drive Outage (Reported)

Affecting Server - Catawba - 3908 NC10 (Chtr Coax) [DDRB] | Priority - Critical


We are currently seeing an outage with our Den Drive access point. I appears to be cause by a power outage at the main home/access point. Duke power is currently scheduled to be out on location around 2:00PM today. Thank you all for your patience.

-NCW Tech Team

Date - 07/20/2019 16:32

Last Updated - 07/20/2019 08:37

Network and Phones Offline (In Progress)

Affecting System - Hickory Area Network | Priority - Medium


Notice that our Hickory area network has an upstream provider issue we are currently working to resolve.  This has our phone lines as well as connectivity offline at the moment.  We hope to get this resolved and back up quickly.

As of 1:15pm we have connectivity restored and working to review and monitor this occurrence.

Date - 07/17/2019 12:13

Last Updated - 07/17/2019 13:20

Billing and Ticket System Upgrade (Scheduled)

Affecting System - Billing and Tickets | Priority - High


Our technical and data center team will be performing a scheduled required upgrade of our billing and support system server.  We expect this to take about an hour and during that time our billing system as well a call center ticket availability will be offline.  Updates will be posted here.

Date - 07/11/2019 18:10 - 07/11/2019 20:00

Last Updated - 07/10/2019 15:56


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