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Mailbox or Domain Quota Exceeded (Plesk Subscription Users)




Mailbox Quota Overview:
Our typical email account customers utilize POP or IMAP email whereby there are physical size limitations on both a per user and per domain basis.  When this limit is reached users will no longer receive new emails but rather will get a returned message with "Mailbox size limit exceeded" indicated in the subject line.  This issue can be resolved by following our recommended practices for POP or IMAP Email Accounts.

Solutions:
  • PLESK ONLY: Log into your webmail account at http://webmail.(yourdomainname)and check your folder sizes stored on the server
    • Log in
    • Here you can easily see which folders are taking up the most space
    • You can remove messages using the webmail client or your desktop email client of your choice
    • Remember that when you delete items they often will flow into the "deleted items" folder.  Remember to clean that folder to ensure messages are removed from your user account completely.
  • Ask your account administrator to log into their webmail account at http://webmail.(yourdomainname) and adjust your user quota settings under the "Users" management option.
  • Use an email Client software such as (Outlook, Windows Mail, etc) instead of using webmail as your primary email application.  Webmail is not intended to be used as your primary email application but rather as a management tool and for convenience when you are away from your computer.
  • IMAP Users:  IMAP stores a copy of all of your messages on the server and can cause the quota to be reached quickly.  You should regularly archive your old messages locally to your computer to avoid account quota problems.
    • ​Also consider setting an automatic archive of messages on your email client.
    • Tell your devices not to sync your deleted items or sent items folders.  These can often take up alot of space.
  • Upgrade your account with us to increase your domain quota by 1GB or more, email sales@lightleap.com

Domain Quota Overview:
Our typical email account customers utilize IMAP or POP email whereby there are physical size limitations on both a per user and per domain basis.  When this limit is reached users will no longer receive new emails but rather will get a returned message with "Domain size limit exceeded" indicated in the subject line.  This issue can be resolved by following our recommended practices for POP/IMAP Email Accounts.

Solutions:
  • Ask your domain administrator user to log into their Plesk account at https://dv1.dytek.net:8443 and review the space being used on a per mailbox or per user basis
    • ​Log in As the Plesk administrator user
    • Click the Mail tab at the top
    • From here you can see how much each user mailbox is using and address them individually.
  • Use Email Client software such as (Outlook, Windows Mail, etc) instead of using webmail as your primary email application.  Webmail is not intended to be used as your primary email application but rather as a management tool and for convenience when you are away from your computer.
  • IMAP Users:  IMAP stores a copy of all of your messages on the server and can cause the quota to be reached quickly.  You should regularly archive your old messages locally to your computer to avoid account quota problems.
    • ​Also consider setting an automatic archive of messages on your email client.
    • Tell your devices not to sync your deleted items or sent items folders.  These can often take up alot of space.
  • Upgrade your account with us to increase your domain quota by 1GB or more, email sales@lightleap.com


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